We believe in transparency, quality craftsmanship, and honest communication with our customers. Below are answers to some of the most common questions we receive about our bespoke solid wood furniture and décor.
1. What type of wood do you use?
We manufacture all of our furniture using solid wood sourced from recognised timber merchants. These timbers are treated by suppliers for insect nuisances and kiln- or air-dried to industry standards.
Being based inland, we are not prone to borer infestations.
2. Can I view the standard of your finishes?
Yes, absolutely. We encourage all customers to visit our showroom in Botha’s Hill / Hillcrest to view the average standard of finishes.
Here you’ll see our materials and methods firsthand – including drawer boxes, hinges, joints, standard handles, and finishes.
If you require a higher specification or premium finish, we’re happy to amend our quote accordingly.
3. Do you only use solid wood?
While solid wood is our primary material, there are occasions where MDF or veneer boards are more practical and economical.
For example, when wooden shelving is placed near heat-emitting devices (such as decoders), MDF or veneer offers greater durability and stability.
4. Will my furniture be affected by weather conditions?
Wood is a natural material, and as such, it may expand or contract with changes in humidity, weather, or even air conditioning.
Each piece of wood has its own grain and character, meaning that responses can differ from plank to plank. This is part of the unique beauty of handmade wooden furniture.
5. What guarantee do you offer?
We warrant our workmanship for 12 months.
However, we cannot guarantee against:
Natural wood movement or failure
Exposure to the elements
General wear and tear
Where needed, we reserve the right to repair or replace items.
6. Do you sell second-hand goods?
Yes, we do sell selected antiques and refurbished pieces.
Please note: all second-hand goods are sold voetstoets (as is), with no refunds.
7. Can you match wood stains and finishes?
We make every effort to provide a “similar” or “reasonable” match to any sample submitted.
Because wood staining and finishing is not an exact science, we recommend that all matching furniture pieces are commissioned at the same time for the most consistent result.
8. What are your payment and order terms?
Once a quote is accepted, we require a non-refundable deposit of approximately 40% (preferably via EFT).
Production time is typically ± 4 weeks, unless otherwise agreed.
Balance of payment is due before collection or delivery.
We pride ourselves on our low return rate – in over 24 years of operation, we’ve had fewer than five returns/cancellations, consistently meeting customer expectations.
Ex-stock sales: returns allowed within 5 days, subject to a 10% return fee.
9. Do you offer delivery?
Yes. We provide a local, affordable, in-house delivery service to your gate. Our driver assists with offloading and placement, with additional staff available at cost if required.
For regional, national, and international deliveries, we work with trusted logistics partners. We also provide packaging and crating for export on request.
10. Do you work with Interior Decorators?
Yes, we regularly collaborate with Interior Decorators and offer trade discounts upon application.
✅ If you have further questions, please contact us directly at:
📞 Lorraine (Shop): 072 052 4850 | 📞 Chris (Workshop): 083 233 7658
📧 Email: cotscot@gmail.com | 💬 WhatsApp available